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IN HOUSE ASSISTANTS VS VIRTUAL ASSISTANTS

Writer's picture: Maverick ChuaMaverick Chua

Updated: Aug 11, 2023


IN HOUSE VS. VIRTUAL ASSISTANTS
WHICH IS BETTER?

I have been in the banking industry for 10 years since May 2013 up to present. One thing that I have noticed since the pandemic is that a lot of clients come to the bank to open an account because they are changing their career paths to virtual assistants. One main reason that I can see is the it give us the flexibility and at the same time higher income that we all are looking for, because admit it we all want a higher income with the most convenience.


There are well-known pros and cons to hiring remote virtual assistants instead of traditional office-based executive admins. The main reasons companies choose in-house staff are:

  • You have always done it this way.

  • Executives feel they have more control over someone on-site, employed directly by the company.

  • There is a bias against outsourcing anything offshore and the perception that U.S.-based native English speakers will perform better.

  • You need in-person services like brick-and-mortar shopping and deliveries or in-office filing of paper documents.

  • You have more than enough work for a full-time employee.

  • You want total control of an assistant’s work.

  • You have IT constraints that prevent remote workers from accessing your network.

Managed virtual assistant services differ from traditional virtual assistant hiring methods. Most virtual assistant agencies are matchmakers that provide you with resumes of onshore or offshore assistants. You shortlist a few that look promising for your business, interview, hire, train and manage the remote assistants. Managed virtual assistant services recruit, hire, train, and manage assistants so that executives and HR do not have any additional management responsibilities.

Reasons for turning to traditional offshore virtual assistants are usually all about cost savings:

  • You do not want to take the time to recruit, interview, or hire an assistant.

  • Executive Assistant salaries are lower in offshore markets.

  • You save on office space.

  • Reduced payroll and HR expenses.

  • Lack of available local candidates.

Conclusion

It really comes down to which you value and need the most. If you don't care about the added cost and hassle that comes with an in house assistant, and you want them to be physically present in the office, because you feel that they are able to do more. Then go for the in house assistant. This option is more intimate since you are able to look at the assistant in the eye when you communicate with each other and not just a assistant that is in your phone or computer, but ask yourself does that really outweigh the fact that they cost more?


On the other hand if you go for a virtual assistant, you would be able to save a lot of money in the long run since they are cheaper and just as equally reliable. Sure they won't be able to bring you coffee in the morning when you arrive at the office but they can always have it delivered by the store. There is always a solution to the problems when you consider a Virtual Assistant, like the one I stated about the coffee.


SOURCES: https://www.prialto.com/blog/virtual-assistant-vs-employee

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